Assure data integrity for service orders & provisioning
Services and equipment (i.e. SIM cards, handsets, wireless modems, etc.) can now be ordered, updated and activated via a diverse channels option such as WEB Portals, IVR, e-Shops, on top of the existing customer care office and distribution shops. Ordered services should be provisioned promptly and with minimal delays in order to avoid customers’ dissatisfaction. The challenge is increased where complex services are deployed across multiple platforms such as billing, intelligent platform, network elements and application server. Data integrity between platforms is a must for such services.
cVidya’s MoneyMap face all the above challenges by monitoring seamlessly all parts of your service order and provisioning chains. Order information is checked for consistency and timely execution. Provisioned information is compared down to the account; service and service attribute levels, to address data integrity issues. Here MoneyMap is configured to:
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Detect untimely or lost orders or activations
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Detect illegal order’s attributes
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Manage proper transition of equipment and SIM cards across your “ERP warehouses”
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Detect cross platforms provisioned attributes discrepancies, including order management, CRM, billing, network inventory, provisioning system, etc.
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Provide powerful data models and data slicing tailored to your business needs and processing environment
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Provide intuitive investigation via a comprehensive case environment
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Support correction and leakage reclamation tools