DealerMap Risk Management (RM)
Today’s business environment is dynamic and versatile, yet extremely vulnerable. It is because of this versatility that telecom operators must give higher priority to Sales Performance Management, especially in respect of behavior and misbehavior.
When they sell services, sales channels act as an extension of the operator. However, due to the large number of dealers and complex hierarchies of the distribution process, service providers have difficulties obtaining full visibility into their dealers’ behavior. This is where DealerMap RM ‘comes to the rescue’. It facilitates the analysis, investigation and scoring of dealers’ sales performance to maximize profitability while controlling and reducing questionable and risky transactions.
DealerMap RM supports complex event-processing mechanisms that look at events in the context of other events, combine data from multiple sources, and aggregate specific behavior based on predefined rules. This operation significantly automates the decision-making process as it uses identified abuse patterns to detect risky dealers.
cVidya’s DealerMap RM reveals key risk areas in the operator’s sales channels and helps resolve them. A decision-support system that optimizes revenues and reduces losses, DealerMap RM offers the following benefits:
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Full automation of the dealers’ risk-management process improves operational efficiency
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Open and extensible library of ‘abuse indicators’ covers the most common abuse patterns out of the box, enabling simpler implementation of dealer controls
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Highly adaptive mechanisms quickly configure risky scenarios as they emerge, before they can cause real damage
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Intuitive user interface for analysts and business personnel points directly to suspicious entities like dealers, chains, stores, products, equipment, and more
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Quick drill down to the root cause
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Multidimensional detection from a specific dealer’s level to entire populations
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Telco-specific policy-guided and scalable solution that grows with the operator’s business needs
By exercising efficient control over a dealer’s sales processes with a dedicated tool like DealerMap RM, service providers increase revenue by profiling their behavior and better supporting other sales and marketing initiatives. This flexibility also increases operational efficiency and reduces TCO.