FraudView® INTRA – Superior Protections Against Internal Fraud
Accounting for significant revenue losses estimated at £1.3 billion in the UK alone (KPMG Fraud Barometer), internal fraud is one of the most prominent threats in today’s telecom industry.
In internal fraud scenarios, employees, contractors and subcontractors abuse their access to the organization’s systems and their knowledge of internal policies, procedures, and technologies to defraud the operator directly or in collaboration with external partners. This type of fraud can cause substantial financial deficit, damages to the company’s reputation, and leak confidential information and customers’ data – all of which result in grave losses.
Typical internal-fraud scenarios include:
- Customer-services fraud, whereby employees manipulate internal systems for the benefit of friends, relatives and/or external fraudsters
- Procurement fraud in collaboration with vendors
- Abuse and/or leakage of sensitive information, involving the unauthorized distribution of information like customers’ data and strategic future plans to competitors, vendors and customers
- Technical (IT/network) fraud that abuses insiders’ system privileges to commit fraud
By its very nature, investigating and detecting internal fraud is an extremely sensitive matter that requires innovative and proactive schemes. This is where FraudView/INTRA excels.
A dedicated package for internal fraud scenarios, FraudView INTRA features three main layers:
- Monitoring – implementing a new approach that ‘sniffs’ activities in the customer’s Local Area Network (LAN) while monitoring CRM events, employee activity logs, and usage
- Detection – combining real-time, long-term and link-analysis engines to detect internal frauD
- Investigation – featuring a mature case-management workflow, link-analysis visualization, and replay
Available as a fully integrated add-on to FraudView Release 9 and standalone, coexisting with other fraud-management systems, FraudView INTRA provides unique benefits:
- 360° view of employee actions
- Reduction in financial losses
- Full protection against leakage of confidential and customer data
- Lower risk of reputation damage
- User profiling based on actual behavior analysis
- Dedicated scenarios based on cVidya’s best practices and years of expertise in the fraud-management domain